Problem Note 34327: Contact History is not mapped for this subjectID error when updating contact history
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When a SAS® Customer Intelligence Information map is configured so that Contact History is not to be updated and Presented Treatments not tracked, the check boxes associated with those functions are not dimmed in either Communication or Reply nodes.
If they are selected, then when Contact History is updated the process fails with the following application exception:
com.sas.analytics.crm.error.client.ApplicationException: Attempted contact
history update when executing campaign SelectionCamp but contact history not
mapped for this subjectID.
To work around this problem, either configure your Information Map to allow Contact History to be updated and Presented Treatments to be tracked or ensure that the check boxes are not selected before updating Contact History.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Marketing Automation 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/ma51.html#034327| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-01-05 10:32:04 |
| Date Created: | 2008-12-31 16:04:45 |